Terms of Use

1) Acceptance of Terms of Use

Please read the following Terms before using Florence Care, Inc.'s (“we,” “us,” “our,” or “Florence”) Service. By checking the box during the registration process, which reads “I agree to Florence Care, Inc.'s Terms of Use and Privacy Policy,” you acknowledge that you have read, and that you understand, agree with, and are legally bound by these Terms.

Your access to and use of Florence is subject to all terms contained herein and all applicable laws and regulations. These Terms may be revised from time to time. Accordingly, you should check the Terms regularly for updates. Substantive changes to the Terms or Privacy Policy will also be announced via email to all active accounts. You can determine when the Terms were last revised by referring to the “Last Revised” legend at the top of this page. Any changes to these Terms take effect upon posting and will apply to use of the Site and Service after that date. Each time you access, use, or browse the Site, you signify your acceptance of the then-current Terms.

2) We Do Not Provide Medical, Legal, or Professional Advice

Florence does not provide medical, diagnostic, treatment, legal, or other professional advice. If you think you may have a medical emergency, call your doctor or 911 immediately. Do not disregard, avoid, or delay obtaining medical, legal, or other professional advice because of something you may have read on the Site or because of a service you have used.

Florence helps you coordinate and navigate care, benefits, and related administrative tasks. The information and services made available through Florence are for informational and caregiver-support purposes only and are not (and should not be used as) a substitute for professional medical, legal, financial, or other professional advice, treatment, or judgment. Decisions about care, treatment, benefits, eligibility, and legal matters remain your responsibility.

No professional relationship is established. Your use of the Site and Services does not create a physician-patient relationship, an attorney-client relationship, or any confidential, fiduciary, or professional relationship that would give rise to duties on our part. We do not recommend or endorse any specific tests, healthcare or service providers, procedures, treatments, benefits programs, or opinions that may appear through the Services. If you rely on any information provided through the Services, you do so solely at your own risk.

3) AI-Generated Content and Automated Actions

Florence uses artificial-intelligence systems to read documents, generate drafts and communications, and take care-coordination actions on your behalf. You acknowledge and agree that:

• AI outputs may contain errors. AI-generated content, summaries, drafts, and recommendations may be inaccurate, incomplete, or out of date. You are responsible for reviewing any AI-generated content before relying on it or allowing it to be sent or submitted on your behalf.
• No warranty on AI output. AI-generated content is provided without warranty of any kind and is not a substitute for professional judgment or your own review.
• You remain responsible. You are responsible for the decisions you make and the actions you authorize, including communications sent and documents submitted through the Services.

4) Authorization to Act on Your Behalf

Florence performs care-coordination tasks at your direction — for example, scheduling appointments, completing and submitting paperwork, and communicating with providers, schools, agencies, and insurers. By using these features, you authorize Florence to take such actions on your behalf and on behalf of any Care Recipient for whom you are responsible.

You are responsible for the accuracy and completeness of the information you provide, and for reviewing actions before you authorize them. You may direct Florence to limit or stop acting on your behalf at any time. Florence acts as your agent for these limited, requested tasks only and does not assume any independent duty to act beyond your instructions.

5) Permitted Users of the Florence Platform

This Service is directed to persons 18 years of age or older who are residents of the United States (“U.S.”). If you are not a U.S. resident, you are not permitted to use the Florence Platform or to submit any personally identifiable information to the Site or Service. Florence does not represent that the Site or Content is appropriate outside the U.S.

You may use the Services to coordinate the care of another person, including a minor or a dependent adult (a “Care Recipient”). To create or maintain an account on behalf of a Care Recipient, you must be the Care Recipient, or be the Care Recipient's parent, legal guardian, conservator, or otherwise legally authorized to act on their behalf. The data of a Care Recipient is intended for use by an authorized adult user or by the Care Recipient with the consent of a parent or guardian, where applicable.

6) Permitted Use of Site

The content available through the Service (the “Content”) is the sole and exclusive property of Florence and/or its licensors. Use of the Site, Service, or Content in any way not expressly permitted by these Terms is prohibited and may be actionable under United States or international law. You agree not to extract data beyond the scope of what is available through the Service. Data mining is prohibited. You agree that you will not remove or modify any acknowledgments, credits, or legal notices contained on the Site or Service.

7) Privacy Policy

Please review the Privacy Policy for the Site and Service at florence.care/privacy-policy. If you do not agree with the Privacy Policy by clicking “I agree to Florence Care, Inc.'s Terms of Use and Privacy Policy” at sign-up, you will not be able to access the Service. The Privacy Policy is part of these Terms of Use.

8) Proprietary Rights

You acknowledge and agree that, as between Florence and you, all right, title, and interest in and to the Site, Content, and Service — including without limitation any patents, copyrights, trademarks, trade secrets, inventions, know-how, and all other intellectual property rights — are owned exclusively by Florence or its licensors and are protected by United States intellectual property laws and other applicable laws.

a. Copyright. Copyright for all content included in the Site and Service is the property of Florence or its content suppliers and is protected by U.S. and international copyright laws.

b. Trademarks. The trademarks, service marks, logos, slogans, trade names, and trade dress used on the Site and Service are proprietary to Florence. Unauthorized use of any Florence trademark may be a violation of trademark laws. Any third-party names or trademarks referenced on the Site do not constitute or imply affiliation, endorsement, or recommendation.

9) Your Indemnity of Florence

You agree to indemnify, defend, and hold Florence, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, service providers, and others acting in concert with it harmless from any loss, liability, claim, or demand, including without limitation reasonable attorneys' fees, made by you, on your behalf, or by any third party due to or arising out of: (a) your connection or submission to or use of the Site, Content, or Service; (b) your violation of these Terms, any applicable laws, or the rights of Florence or any third party; or (c) actions you authorized Florence to take on your behalf based on information you provided.

10) User Accounts and Content

When you use the Service, you may create and maintain an individual record within the application (an “Account”), which may be on behalf of yourself or another person. To create an Account on behalf of someone else, you must have their express permission, or, if they cannot provide permission due to age or circumstances, you must be authorized to act on their behalf.

Deactivation of Accounts.Florence may, without prior notice, deactivate your Account. Cause for deactivation includes without limitation: (a) breaches or violations of these Terms, the Privacy Policy, or other incorporated agreements; (b) failure to pay applicable subscription fees; (c) requests by law enforcement or government agencies; (d) a request by the subject of an Account or a person authorized to represent that person; (e) discontinuance or material modification of the Service; (f) unexpected technical or security issues; and (g) extended periods (more than six months) of inactivity. You agree that terminations for cause are made in Florence's sole discretion and that Florence will not be liable to you or any third party for deactivation of an Account.

Prohibited Actions. You agree that the following actions are prohibited and constitute a material breach of these Terms. This list is not exhaustive, and Florence reserves the right in its sole discretion to determine what conduct it considers inappropriate. You agree that you will not:

• Upload or download files containing software or material protected by intellectual property or other laws, unless you own or control the rights or have received all necessary consents;
• Upload files containing viruses, worms, Trojan horses, spyware, corrupted files, or similar harmful programs;
• Attempt to bypass or work around any security measures put in place by Florence;
• Use the Site or Service for any purpose or action in violation of local, state, national, or international laws or regulations;
• Take any action that imposes an unreasonable or disproportionately large load on the Service's infrastructure;
• Take any action that may adversely affect the performance of the Site or restrict or inhibit any other user from using the Service;
• Access the Content via automated devices, bots, agents, scraping, scripts, or similar means except as expressly authorized;
• Violate the privacy, publicity, or other rights of other individuals or entities;
• Distribute any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful material;
• Use the Site or Service to make available unsolicited advertising or promotional materials;
• Falsify or delete any author attributions, legal notices, or proprietary designations; or
• Engage in any other action that, in Florence's judgment, exposes it, any user, or any third party to potential liability or detriment.

11) Breach Notice to Florence

You agree to immediately notify Florence upon any breach of privacy or confidentiality, or any inappropriate release of data or information that poses a risk to users, obtained or derived from using Florence. Such notice should state the date and nature of the event and the reasonable steps taken to address it. Notices may be sent to info@florence.care.

12) Claims of Copyright or Intellectual Property Infringement

Florence may block users who infringe the intellectual property of others. If you believe your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, please provide Florence's designated agent a written notice containing:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or intellectual property interest;
• a description of the copyrighted work or intellectual property you claim has been infringed;
• a description of where the allegedly infringing material is located (a URL is the most helpful);
• your address, telephone number, and email address;
• a statement that you have a good-faith belief that the disputed use is not authorized by the owner, its agent, or the law; and
• a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf.

Florence's designated agent for such notices:

Florence Care, Inc.
Attn: Copyright Agent
16 Manthorne Road, Boston, MA 02132
Email: info@florence.care

13) Links

The Site may contain links to websites operated by other parties, provided as a convenience. Your use of those sites is at your own risk. Linked sites are not under Florence's control, and Florence is not responsible for their content. Such links do not imply endorsement, and Florence disclaims all liability with regard to your access to, use of, or transactions with linked websites.

14) Modifications to Service

Florence reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or Service, or any portion thereof, with or without notice. You agree that Florence shall not be liable to you or any third party for any modification, suspension, interruption, or discontinuance of the Site or Service.

15) Account Security

To use some features, you may be required to create an account and provide information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to monitor your account to restrict use by unauthorized persons, including minors, and you accept responsibility for any unauthorized use, including any payment-related use. You agree to notify Florence immediately of any unauthorized use of your account.

16) Disclaimer

The Site, Content, and the information, services, products, materials, and activities offered through the Service are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. To the maximum extent permitted by law, Florence and its related parties disclaim all representations and warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and warranties arising from course of dealing or performance. Without limiting the foregoing, Florence does not warrant that the Service or any AI-generated content will be accurate, complete, reliable, uninterrupted, or error-free.

17) Limitation on Liability

To the maximum extent permitted by law, Florence and its related parties disclaim all liability — whether based in contract, tort (including negligence), strict liability, or any other theory — arising out of or in connection with the Site or the use, inability to use, or performance of the information, services, products, and materials available from the Service. In no event shall Florence or its affiliated entities or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages. These limitations apply notwithstanding any failure of essential purpose of any limited remedy.

Without limiting the foregoing, the maximum aggregate liability of Florence arising out of or in connection with these Terms or the Service shall not exceed $50.

Exclusions and Limitations. The above limitations may not apply to you depending on the laws of your jurisdiction. This limitation of liability shall apply to the maximum extent permitted by applicable law.

18) Governing Law and Disputes

These Terms shall be governed by and construed under the laws of the State of Delaware, U.S.A., without regard to choice-of-law principles. You irrevocably agree to the exclusive jurisdiction of the federal and state courts located in the State of Delaware to settle any dispute arising out of or in connection with these Terms. Any cause of action or claim you may have with respect to these Terms, Florence, the Site, or its Content must be commenced within 6 months.

19) Force Majeure

Florence shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control or unforeseen circumstances, including, without limitation, acts of God, fire, flood, earthquake, accidents, strikes, war, terrorism, governmental acts, failure of common carriers (including internet service and hosting providers), or shortages of transportation, fuel, energy, labor, or materials.

20) Miscellaneous

These Terms set forth the entire understanding and agreement between you and Florence with respect to the subject matter hereof. If any provision is found by a court of competent jurisdiction to be invalid, the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the remaining provisions shall remain in full force and effect. Headings are for reference only. Florence's failure to act on any failure to comply with these Terms does not waive its right to act on that or any other failure. You may not assign or transfer your rights or obligations under these Terms without Florence's prior written consent; any assignment in violation of this provision is null and void. There are no third-party beneficiaries to these Terms.

21) Questions or Complaints

If you have questions, problems, complaints, or suggestions, email us at info@florence.care. We are committed to providing a prompt response within 14 days.