Questions parents ask us

Florence is like having someone on your side who never loses a document and never forgets a date. Everything about your child’s care lives in one place, and when a form or an email needs doing, Florence prepares it and you approve it.

No. If you can send a text message, you can use Florence. We built it specifically for parents who are busy, exhausted, and already managing too many apps.

You can correct anything, anytime. Florence only knows what you tell it, and every detail shows you exactly where it came from. You are always the authority on your child.

No, and it never tries to. Florence is an organizational tool. It helps you show up to those appointments better prepared. Your care team’s judgment is irreplaceable.

Yes. Everything Florence does for a parent, it does for you: your documents, your appointments, your forms, all in one place that you control.

Florence is free for families, always. We never sell your information, and we never will. That is not how we keep it free.

Whatever is closest. A recent evaluation or clinic visit summary is a great start, but any document helps: doctor notes, progress reports, old forms. Start with one, and add the rest whenever you find them.

That’s fine. Start with what you have, even if it’s a single report. Florence organizes whatever you give it and asks about the gaps, so the profile fills in over time instead of all at once.

Yes. Florence isn’t built around one diagnosis. Any disability, any combination of conditions, any age. If your family deals with paperwork, appointments, and forms, Florence can carry them.

No. Florence is yours, not your school’s. Nothing you keep here is visible to your district, your child’s teachers, or any administrator, unless you choose to share it yourself. We do not give schools access to your account.

Never. We don’t sell your information to anyone, and we don’t use your child’s records to train AI. The AI providers we work with are contractually barred from doing so too. Your family’s data exists only to help your family.

AI reads the documents you upload and pulls out the facts, so you don’t have to retype anything. You stay in control: every fact links back to the page it came from, so you can check it yourself.

Every detail in your child’s profile traces directly to a document you uploaded or information you entered. Florence doesn’t invent facts. You can see where every detail came from, and you can correct or remove anything at any time.

Yes, anytime. Your documents are always yours to download, and you can export your child’s profile as a one-page PDF to print or share. No lock-in, no hoops.

Everything is gone, immediately and permanently. No backups retained, no data handed off, no questions asked. You can also review, correct, and delete individual details whenever you want.