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12 families

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  Whitaker family

  for Eli, 9 · Riverton · Marion Co.

  UrgentGone dark 15d
  Documents inin stage 18dheard from 15d agoAC · Amanda Cole

  Call Dana Whitaker — offer to upload the psych eval together

  Shared by family · consent on file

• 

  Okafor family

  Chidi · self-advocate, 24 · Fairview Heights · Clark Co.

  UrgentEligibility determination due Thu
  Eligibility pendingin stage 6dheard from 3d agoAC · Amanda Cole

  Confirm the benefits interview slot before the determination window closes

  Shared by family · consent on file

• 

  Ramos family

  for Sofia, 7 · Cedar Falls · Union Co.

  WatchStalled 12dMissing: IEP + benefit letter
  Intake startedin stage 12dheard from 5d agoAC · Amanda Cole

  Text a reminder with the two missing documents listed

  Shared by family · consent on file

• 

  Tallchief family

  for Rosa, 11 · Maplewood · Greene Co.

  WatchStalled 8dMissing: benefit verification letter
  Documents inin stage 8dheard from 4d agoDM · Derek Mays

  Walk the family through requesting the verification letter

  Shared by family · consent on file

• 

  Lindqvist family

  Amos · self-advocate, 34 · Brookside · Hamilton Co.

  WatchStalled 8d
  Invitedin stage 8dheard from 8d agoPR · Priya Raman

  Second invite nudge — first invite unanswered for a week

  Shared by family · consent on file

• 

  Baptiste family

  Marcus · self-advocate, 28 · Harborview · Franklin Co.

  On track
  Eligibility pendingin stage 5dheard from 3d agoPR · Priya Raman

  Awaiting determination — no family action needed

  Shared by family · consent on file

• 

  Price family

  for Maddox, 14 · Silver Lake · Monroe Co.

  On track
  Summary readyin stage 4dheard from 4d agoDM · Derek Mays

  Eligibility packet queued for submission

  Shared by family · consent on file

• 

  Delgado family

  for Lucia, 17 · Winslow · Carter Co.

  On trackHanded off
  Case manager assignedin stage 3dheard from 3d agoAC · Amanda Cole

  Handed off — case manager owns next steps

  Shared by family · consent on file

• 

  Nguyen family

  for Bao, 5 · Ashford · Douglas Co.

  On track
  Summary readyin stage 2dheard from 1d agoAC · Amanda Cole

  Review the summary with the family, then start eligibility packet

  Shared by family · consent on file

• 

  Carter family

  Jasmine · self-advocate, 31 · Millbrook · Warren Co.

  On track
  Intake startedin stage 2dheard from 2d agoDM · Derek Mays

  Nothing blocking — documents expected this week

  Shared by family · consent on file

• 

  Hensley family

  for Wyatt, 6 · Oak Grove · Jefferson Co.

  On track
  Invitedin stage 1dheard from 1d agoAC · Amanda Cole

  Invite sent yesterday — no action needed yet

  Shared by family · consent on file

• 

  Doe family

  for John, 9 · Ashland · Franklin Co.

  On track
  Summary readyin stage 1dheard from 1d agoAC · Amanda Cole

  Review John’s profile before the care-plan meeting

  Shared by family · consent on file